Sympa HR experienced a critical incident on January 2, 2026 affecting System availability, lasting 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 02, 2026, 10:11 AM UTC
We are currently investigating an issue which may affect Sympa. We will keep you updated on the progress of the resolution. We apologize for any inconvenience this may cause.
- monitoring Jan 02, 2026, 10:38 AM UTC
The root cause of the issue has been identified and a fix has been deployed. The system is now operational, and we are monitoring the situation closely to ensure full stability for all users. Your Sympa Team
- resolved Jan 02, 2026, 11:01 AM UTC
Based on our monitoring, the service is now working normally for all users. The incident has been resolved and we are closing this case. We apologize for the interruption to our services. Your Sympa Team
- postmortem Jan 02, 2026, 03:35 PM UTC
**What happened** We experienced a short service impact related to a certificate update. During the update process, the system temporarily referenced an incorrect certificate version, which caused connection issues. **Why it happened** While updating certificates, the platform briefly attempted to use an incorrect certificate version due to internal caching behavior. Even though the correct certificate was already in place, the system continued referencing the outdated one for a short time. **What we did** We identified the issue as soon as it became visible. The correct certificate was re-applied and verified. Normal service was restored immediately after this change. Your Sympa Team