Sympa HR incident

SUPPORT KNOWLEDGEBASE ACCESS FAILS FOR SOME USERS

Resolved after 5 hours 32 minutes, affecting Knowledgebase, on June 4, 2025.

resolved Jun 04, 2025, 05:42 PM UTC

The sign in page for knowledge base login was fixed and login into knowledge works again.

Started
Jun 04, 2025, 12:09 PM UTC
Resolved
Jun 04, 2025, 05:42 PM UTC
Duration
5h 32m
Detected by Pingoru
Jun 04, 2025, 12:09 PM UTC

Affected components

Knowledgebase

Update timeline

  1. identified Jun 04, 2025, 12:09 PM UTC

    We have identified an issue with our Support Knowledgebase provider Hubspot that causes an error for some users when trying to login to the Knowledgebase. We will update you once the issue is solved.

  2. resolved Jun 04, 2025, 05:42 PM UTC

    The sign in page for knowledge base login was fixed and login into knowledge works again.

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