Sympa HR incident
We've noticed slowness in the system and our team is investigating what's causing it.
Resolved after 4 hours 19 minutes, affecting System availability, on June 23, 2025.
Sympa Performance Notice We have identified performance issues in the Sympa system, which are linked to specific types of data imports affecting database performance. Our team is actively investigating the root cause to ensure a permanent resolution. As a precautionary measure, we have temporarily paused the affected data import processes to prevent further impact. We will provide updates as soon as more information becomes available or once the issue has been fully resolved. We apologize for any inconvenience this may cause and appreciate your patience and understanding. Please note, this is not affecting integrations.
Affected components
Update timeline
- investigating Jun 23, 2025, 08:37 AM UTC
There is currently heavy load in our systems and our team is investigating what's causing.
- monitoring Jun 23, 2025, 08:41 AM UTC
Our team has found the reason behind the slowness and we're now monitoring the situation.
- monitoring Jun 23, 2025, 09:27 AM UTC
Sympa Performance Notice We have identified performance issues in the Sympa system, which are linked to specific types of data imports affecting database performance. Our team is actively investigating the root cause to ensure a permanent resolution. As a precautionary measure, we have temporarily paused the affected data import processes to prevent further impact. We will provide updates as soon as more information becomes available or once the issue has been fully resolved. We apologize for any inconvenience this may cause and appreciate your patience and understanding. Please note, this is not affecting integrations.
- resolved Jun 23, 2025, 12:56 PM UTC
System is working again normally.
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