Sympa HR incident

Degraded performance

Resolved after 1 hour 57 minutes, affecting System availability, on September 16, 2025.

resolved Sep 16, 2025, 01:27 PM UTC

This issue was fixed at 15:25 and full functionality was restored at 15:40. Further improvements will be implemented as soon as possible to avoid this issue in the future in addition to specific monitoring related to this issue.

Started
Sep 16, 2025, 11:29 AM UTC
Resolved
Sep 16, 2025, 01:27 PM UTC
Duration
1h 57m
Detected by Pingoru
Sep 16, 2025, 11:29 AM UTC

Affected components

System availability

Update timeline

  1. identified Sep 16, 2025, 11:29 AM UTC

    We are investigating errors visible to some users in Sympa. We are working to resolve the problem and will provide an update when issue has been identified.

  2. resolved Sep 16, 2025, 01:27 PM UTC

    This issue was fixed at 15:25 and full functionality was restored at 15:40. Further improvements will be implemented as soon as possible to avoid this issue in the future in addition to specific monitoring related to this issue.

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