Swrve incident

Delays in delivery of campaigns for some apps

Resolved after 1 hour 43 minutes, affecting Event Processing and Advanced Rule Processing, on November 20, 2020.

resolved Nov 20, 2020, 11:55 AM UTC

Issues with the service provider have been resolved and all services are now fully operational.

Started
Nov 20, 2020, 10:12 AM UTC
Resolved
Nov 20, 2020, 11:55 AM UTC
Duration
1h 43m
Detected by Pingoru
Nov 20, 2020, 10:12 AM UTC

Affected components

Event ProcessingAdvanced Rule Processing

Update timeline

  1. identified Nov 20, 2020, 10:12 AM UTC

    We are currently experiencing delays with campaigns for some apps due to an issue with a service provider.

  2. monitoring Nov 20, 2020, 10:22 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 20, 2020, 11:55 AM UTC

    Issues with the service provider have been resolved and all services are now fully operational.

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