Swrve incident

Degraded Service - Swrve Platform

Resolved after 1 hour 3 minutes, affecting Dashboard and Event API and 1 more, on December 22, 2021.

identified Dec 22, 2021, 02:10 PM UTC

The issue has been identified by our provider and a fix is currently being implemented. At this time we are seeing delays with push notifications and we are continuing to investigate the impact to other services.

Started
Dec 22, 2021, 01:35 PM UTC
Resolved
Dec 22, 2021, 02:39 PM UTC
Duration
1h 3m
Detected by Pingoru
Dec 22, 2021, 01:35 PM UTC

Affected components

DashboardEvent APIEvent ProcessingA/B Test/Content ServersPush NotificationsUser DB ExportAdvanced Rule ProcessingPayload TargetingIdentity ServiceExport API

Update timeline

  1. investigating Dec 22, 2021, 01:35 PM UTC

    We are currently experiencing degraded performance on a number of Swrve components due to issues with a provider.

  2. identified Dec 22, 2021, 02:10 PM UTC

    The issue has been identified by our provider and a fix is currently being implemented. At this time we are seeing delays with push notifications and we are continuing to investigate the impact to other services.

  3. resolved Dec 22, 2021, 02:39 PM UTC

    This incident has been resolved.

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