Resolved after 3 hours 15 minutes, affecting Enrollment Platform and Treatment Platform and 1 more, on November 18, 2025.
The root cause was a major outage on Cloudflare that led some of our services to return a 500 response code.
Affected components
Enrollment PlatformTreatment PlatformMobile APICorporate WebsiteFile Exchange PlatformAI System
Update timeline
- investigating Nov 18, 2025, 12:28 PM UTC
We're experiencing an elevated level of server errors and are currently looking into the issue
- identified Nov 18, 2025, 03:36 PM UTC
The root cause was a major outage on Cloudflare that led some of our services to return a 500 response code.
- resolved Nov 18, 2025, 03:38 PM UTC
Cloudflare has resolved the issue on their side.
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