Sword Health incident

SwordHealth Currently Unavailable

Critical Vendor's status page →

Resolved after 26 minutes, affecting Enrollment Platform and Treatment Platform and 1 more, on December 5, 2025.

identified Dec 05, 2025, 09:32 AM UTC

The issue was caused by an upstream provider

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Started
Dec 05, 2025, 08:48 AM UTC
Resolved
Dec 05, 2025, 09:15 AM UTC
Duration
26m
Detected by Pingoru
Dec 05, 2025, 08:48 AM UTC

Affected components

Enrollment PlatformTreatment PlatformMobile APICorporate WebsiteAI System

Update timeline

  1. investigating Dec 05, 2025, 09:31 AM UTC

    We are currently investigating this issue.

  2. identified Dec 05, 2025, 09:32 AM UTC

    The issue was caused by an upstream provider

  3. resolved Dec 05, 2025, 09:33 AM UTC

    The upstream provider has implemented a fix and the issue was fully mitigated

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