Is Switcher Inc. Down Right Now? Live Switcher Inc. Status & Outages | IsDown incident
Video Chat audio not working in Chrome 85.x
Resolved after 1 day 1 hour, affecting Twilio Group Rooms, on September 1, 2020.
Our third-party vendor has resolved the Chrome 85 issue with Video Chat. Services should now be restored.
Affected components
Update timeline
- investigating Sep 01, 2020, 05:43 PM UTC
There is a Chrome bug in Chrome version 85.x which prevents you from receiving or sending audio in Video Chat to clients connected using other browsers or the Switcher app. Previous versions of Chrome work fine, as well as other browsers such as FireFox or Safari. We are currently investigating the issue and will report back as soon as we have more information.
- identified Sep 01, 2020, 06:15 PM UTC
It has been confirmed that this is an incompatibility issue with Chrome 85 and our third-party video chat service (Twilio). Twilio is currently testing a fix. More info at: https://github.com/twilio/twilio-video.js/issues/1158#issuecomment-685033360
- identified Sep 01, 2020, 08:29 PM UTC
Twilio is continuing to work on this issue. You can track progress on the issue via Twilio's Status page. https://status.twilio.com/incidents/fvlq6hww7crv
- resolved Sep 02, 2020, 07:07 PM UTC
Our third-party vendor has resolved the Chrome 85 issue with Video Chat. Services should now be restored.
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