Is Switcher Inc. Down Right Now? Live Switcher Inc. Status & Outages | IsDown incident
Users are experiencing issues creating new Facebook Live video posts to a Page via Switcher
Resolved after 46 minutes, affecting Facebook Live Integration, on February 16, 2022.
This issue has been resolved. Facebook's Graph API was temporarily returning an error when attempting to determine if a video was being created on a timeline, page, or group. The issue has been resolved by Facebook and services have been restored.
Affected components
Update timeline
- identified Feb 16, 2022, 09:08 PM UTC
We have identified an issue where users are receiving the Facebook error "(#100) Subject should be a page account" when attempting to create a live video post on a Facebook Page. This appears to be caused by an unintended change in Facebook's Graph API. We will provide an update when we have a solution in place. As a workaround, you can still stream to Facebook by using Custom RTMP. Streaming to Facebook using Custom RTMP https://support.switcherstudio.com/en/articles/4108733-streaming-to-facebook-using-custom-rtmp
- monitoring Feb 16, 2022, 09:46 PM UTC
Facebook appears to have rolled back the change that caused the error. We're currently monitoring our integration and checking to see if everything is back up and running.
- resolved Feb 16, 2022, 09:54 PM UTC
This issue has been resolved. Facebook's Graph API was temporarily returning an error when attempting to determine if a video was being created on a timeline, page, or group. The issue has been resolved by Facebook and services have been restored.
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