Is Switcher Inc. Down Right Now? Live Switcher Inc. Status & Outages | IsDown incident
An update to our API has caused performance issues that are being actively investigated
Resolved after 39 minutes, affecting Switcher API and Switcher Studio App and 1 more, on January 19, 2023.
The issue that caused the Switcher API outage has been resolved. An alteration to our database to improve performance caused the database to be unavailable for several minutes while the alternation took place. While the deployment was tested in development and staging environments, the production environment behaved differently, likely due to the load already in place. We have updated the code for our database alternations to keep the database online even during long-running operations.
Affected components
Update timeline
- identified Jan 19, 2023, 06:00 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 19, 2023, 06:14 PM UTC
A fix has been implemented and services should be restored. We're continuing to monitor services to ensure the fix has resolved the issue.
- resolved Jan 19, 2023, 06:40 PM UTC
The issue that caused the Switcher API outage has been resolved. An alteration to our database to improve performance caused the database to be unavailable for several minutes while the alternation took place. While the deployment was tested in development and staging environments, the production environment behaved differently, likely due to the load already in place. We have updated the code for our database alternations to keep the database online even during long-running operations.
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