Some Facebook pages do not appear in Switcher due to a Facebook API issue

Update timeline

1. identified May 07, 2023, 02:24 PM UTC

   There have been several reports from users that some of their Facebook pages do not appear inside the Switcher app when attempting to broadcast to Facebook or when adding a Facebook page as a Multistreaming destination. We have been able to reproduce this issue internally and it appears to be a Facebook Graph API bug that was introduced late Friday 2023-05-05. The issue had already been reported to Facebook by other developers, as this bug affects multiple applications, not just Switcher. If you have a Facebook developer account, you can follow the progress of the bug report here: https://developers.facebook.com/support/bugs/780004130341035 A temporary workaround is to use Custom RTMP when streaming to your Facebook page. Here is a quick video tutorial on how to stream to Facebook using Custom RTMP: https://youtu.be/JTTcm9PtV48 Here is a Help Center article on how to stream to Facebook using Custom RTMP: https://support.switcherstudio.com/article/365-streaming-to-facebook-using-custom-rtmp We will post an update to the status page as soon as we have more information.

2. identified May 07, 2023, 02:25 PM UTC

   We are continuing to work on a fix for this issue.

3. identified May 08, 2023, 01:22 PM UTC

   Facebook has assigned the issue and is working on a fix. Some users have reported that functionality has been restored. We're waiting for future updates from Facebook.

4. resolved May 17, 2023, 04:59 AM UTC

   Facebook has resolved this issue. We'll continue to track the issue on Facebook's side and provide updates if there are any changes.