Is Swank down?

Last checked 8m ago
Current status
Swank has degraded performance

10 active incidents: March 2026: Audio Description Tracks in Streaming Manifests…, November 2025: Audio Description Tracks in Streaming Manife… · +8 more

Official status page: https://swankmp.zendesk.com/hc/en-us/sections/23299581513876-Swank-Service-Updates · Polled every 5 minutes · 1 component tracked

Swank is reporting degraded performance right now (last checked 8m ago). Services are up but slower or partially failing.

Real-time Swank status, recent outages, and incident history — pulled directly from Swank's official status page at https://swankmp.zendesk.com/hc/en-us/sections/23299581513876-Swank-Service-Updates every 5 minutes. Pingoru tracks 1 Swank service and has captured 11 incidents in the last 90 days (98.89% uptime). Get email, Slack, Discord, or webhook alerts the moment Swank reports a new incident — free for 5 monitors, no credit card.

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Swank uptime 98.89% uptime · past 90 days
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Active incidents 10

  1. Ongoing ● 79d 4h
    Started Mar 26, 2026, 03:02 PM UTC
    Service Updates
    Timeline · 1 update
    • investigating · Mar 26, 2026, 04:26 PM UTC

      This is a follow-up to our original notice. The streaming manifests referenced below have been updated. Please review the changes carefully. Overview Swank Cloud Streaming has introduced updates to streaming manifests that include audio description (AD) tracks. This change supports our WCAG 2.1 AA compliance initiative under federal accessibility requirements, with full compliance required by April 24, 2026 . As of March 2026, streaming manifests in Production may now include both a main audio track and an audio description track for supported titles. Partners with custom players need to support these updated manifests to avoid user confusion or playback issues. If you only use the Swank Cloud Streaming Portal UI and our integrated player, no changes are required. Our Player work is completed and you'll see AD tracks as the come available. Currently, only a limited number of titles have audio description available from our represented Studios. This will grow over time as additional audio tracks become available and are processed into our Cloud Platform. Please reach out to your Account Representative for more information on availability. What's Changed Partners consuming our API for streaming content links will now see two audio tracks for the same language (for example, en-US ). DASH Manifest Example (Windows / Android) <!-- Main English audio --> <AdaptationSet mimeType="audio/mp4" lang="en-US"> <Role schemeIdUri="urn:mpeg:dash:role:2011" value="main"/> &l

    Latest: This is a follow-up to our original notice. The streaming manifests referenced below have been updated. Please review the changes carefully. Overview Swank Cloud Streaming has intr…

  2. Ongoing ● 234d 21h
    Started Oct 21, 2025, 09:39 PM UTC
    Service Updates
    Timeline · 1 update
    • investigating · Mar 26, 2026, 02:57 PM UTC

      2026-03-26: Please see updates in the manifests below. These differ from the original communication. Overview Swank Cloud Streaming will introduce updates to streaming manifests that include audio description (AD) tracks . This change supports our WCAG 2.1 AA compliance initiative under federal accessibility requirements, with full compliance required by April 24, 2026 . Starting in March 2026 , streaming manifests in Production will start to include both a main audio track and an audio description track for supported titles. Partners with custom players will need to support these new manifests to avoid user confusion or additional issues. If you only use the Swank Cloud Streaming Portal UI and our integrated player, no changes will be required. Initially, only a limited amount of content will have audio description from our represented Studios. This quantity will grow overtime as the audio tracks become available and processed into our Cloud Platform. Keep in touch with your Account Representative for more information on additional availability. What's Changing Partners consuming our API for streaming content links will begin to see two audio tracks for the same language (for example en-US ). DASH Manifest Example (Windows / Android) <!-- Main English audio --> <AdaptationSet mimeType="audio/mp4" lang="en-US"> <Role schemeIdUri="urn:mpeg:dash:role:2011" value="main"/> </AdaptationSet> -<!-- English descriptive audio --> <AdaptationSet mimeTyp

    Latest: 2026-03-26: Please see updates in the manifests below. These differ from the original communication. Overview Swank Cloud Streaming will introduce updates to streaming manifests th…

  3. Ongoing ● 280d 21h
    Started Sep 05, 2025, 09:42 PM UTC
    Service Updates
    Timeline · 1 update
    • investigating · Sep 08, 2025, 01:48 PM UTC

      Upcoming Browser Support Changes – Effective November 11, 2025 As part of our ongoing efforts to provide a secure and reliable streaming experience, required technology updates will impact minimum browser versions supported by our platform. Starting with our November 11th release , users on older browsers may experience limited or broken functionality. The following browsers (and any earlier versions) will loose back-support status: Browser Minimum Supported Version Release Date Chrome 107 2022-10-27 Chrome for Android 107 2022-10-27 Edge 107 2022-10-27 Firefox 104 2022-08-23 Firefox for Android 104 2022-08-23 Safari 16 2022-09-12 Safari for iOS 16 2022-09-12 We remind customers that we officially support only the current browser version plus the two most recent versions . You can review the full list of supported systems here: Cloud Streaming Supported Systems Action Required : Please update your browsers before November 11, 2025 to avoid service interruptions.

    Latest: Upcoming Browser Support Changes – Effective November 11, 2025 As part of our ongoing efforts to provide a secure and reliable streaming experience, required technology updates wil…

  4. Ongoing ● 550d 1h
    Started Dec 10, 2024, 05:03 PM UTC
    Service Updates
    Timeline · 1 update
    • investigating · Dec 12, 2024, 08:12 PM UTC

      We are reaching out to inform you about important updates coming to our Cloud Streaming products. These changes are designed to enhance performance, improve security, and enable new features. To ensure uninterrupted access, please review the following guidance and take any required actions. Actions Required: Ensure all user accounts have a valid email address for password support! Transition to use an email address in the Username and Email fields - going forward, usernames will be deprecated. Verify firewall permissions: Allow traffic to streaming-identity.swankmp.net We strongly recommend adding a wildcard rule for *.swankmp.net Upcoming Changes: We will implement a new authentication system supporting IP Authentication , UserID/Password , and Single Sign-On (SSO) . These changes will be introduced in the January 14, 2025 release , with portal-specific rollouts occurring in waves through January and February 2025 . Highlights by Authentication Type: 1. IP Authentication: No significant changes for customers using this method. 2. UserID/Password Authentication: Self-Service Password Management: Users will manage their own passwords through registration and “Forgot Password” workflows. Email as UserID: Usernames will be deprecated, with email addresses becoming mandatory. New Password Policy: Minimum of 12 characters, including uppercase, lowercase, numbers, and special symbols (enforced only on new or updated passwords). New Login URL: The login page will move to: https://st

    Latest: We are reaching out to inform you about important updates coming to our Cloud Streaming products. These changes are designed to enhance performance, improve security, and enable ne…

  5. Ongoing ● 653d 5h
    Started Aug 29, 2024, 01:51 PM UTC
    Service Updates
    Timeline · 1 update
    • investigating · Aug 29, 2024, 01:51 PM UTC

      We wish to inform you of an important update regarding our services to our Cloud Streaming products. To ensure uninterrupted access and improved performance and features, please update any firewall rules as required by your network as follows: We strongly encourage adding a wildcard rule for swankmp.net to permit any subdomain for ease of maintenance: Add to allow list: *.swankmp.net Alternatively if required, you can: Add to allow list: streaming-identity.swankmp.net Add to allow list: pr.swankmp.net - as pr.swankmp.com will be deprecated in the future For those who use IP-based firewall rules, both of these services will come from the IP address 20.221.242.164 . However, we again strongly encourage the use of domain-based rules, as Cloud Service IP addresses may change without notice. October 1, 2024 , is our target to begin leveraging these endpoints for Cloud Streaming products. We recommend making these changes at your earliest convenience to avoid any disruption in service. Thank you for your prompt attention to this matter. For full technical requirements, please reference: https://swankmp.zendesk.com/hc/en-us/articles/115000997186-Cloud-Streaming-Digital-Campus-Technical-Requirements

    Latest: We wish to inform you of an important update regarding our services to our Cloud Streaming products. To ensure uninterrupted access and improved performance and features, please up…

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Outage history

Past 90 days · 1 incident View full outage history →