Swan experienced a minor incident on May 28, 2026, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved May 28, 2026, 01:42 PM UTC
Type: Incident Duration: 4 hours and 7 minutes Affected Components: Virtual & Physical Card Management May 28, 15:31:31 GMT+0 - Resolved - This incident has been resolved. May 28, 16:21:25 GMT+0 - Identified - This issue appears to be occurring again. We are investigating the root cause and will provide an update by 19h30\. May 28, 17:13:35 GMT+0 - Identified - We are awaiting additional information and will provide an update tomorrow morning. May 28, 17:50:00 GMT+0 - Resolved - This incident has been resolved. May 28, 13:42:59 GMT+0 - Investigating - As of 15h, there is an issue with displaying card numbers virtually. Users may not be able to access card details through Swan Web Banking or partner applications. We are investigating the root cause and will provide an update by 17h. May 28, 14:29:30 GMT+0 - Identified - We have confirmed that this is due to an outage at an upstream provider. We are monitoring the situation and will provide an update before 17h30. May 28, 14:50:01 GMT+0 - Monitoring - The outage appears to be fixed. We will continue monitoring to ensure everything has been resolved.