Svix incident

[EU] Elevated response times and error rates affecting some customers.

Resolved after 1 day 5 hours, on June 3, 2026.

resolved Jun 03, 2026, 02:04 AM UTC

We experienced an issue where some customer in the EU region experienced elevated response times and error rates. The time frames when this occurred: 23:44 - 23:46, 00:05 - 00:13, and 00:38 to 00:48 UTC. This happened due to a significant spike in traffic (161x traffic the minute before), and the system not scaling fast enough to catch up. This affected customers routed to the same nodes that experienced this load.

Started: Jun 03, 2026, 12:00 AM UTC
Resolved: Jun 04, 2026, 05:36 AM UTC
Duration: 1d 5h
Detected by Pingoru: Jun 03, 2026, 12:00 AM UTC

Update timeline

resolved Jun 03, 2026, 02:04 AM UTC

We experienced an issue where some customer in the EU region experienced elevated response times and error rates. The time frames when this occurred: 23:44 - 23:46, 00:05 - 00:13, and 00:38 to 00:48 UTC. This happened due to a significant spike in traffic (161x traffic the minute before), and the system not scaling fast enough to catch up. This affected customers routed to the same nodes that experienced this load.

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