SurveyMonkey experienced a minor incident on September 9, 2025 affecting SurveyMonkey, lasting 32m. The incident has been resolved; the full update timeline is below.
Affected components
SurveyMonkey
Update timeline
- identified Sep 09, 2025, 09:49 PM UTC
Our engineering team has identified an issue with the new home page not loading for some users. Users may see an error on their page instead of their surveys.
- monitoring Sep 09, 2025, 09:52 PM UTC
Most errors have now resolved. We are continuing to monitor the incident.
- resolved Sep 09, 2025, 09:55 PM UTC
This incident is resolved. There are no longer errors on the new homepage.