SurveyMonkey incident

Invite and Reminder emails stuck in spam

Minor Resolved View vendor source →

SurveyMonkey experienced a minor incident on September 22, 2025 affecting SurveyMonkey, lasting 6h 19m. The incident has been resolved; the full update timeline is below.

Started
Sep 22, 2025, 05:50 PM UTC
Resolved
Sep 23, 2025, 12:10 AM UTC
Duration
6h 19m
Detected by Pingoru
Sep 22, 2025, 05:50 PM UTC

Affected components

SurveyMonkey

Update timeline

  1. identified Sep 22, 2025, 06:42 PM UTC

    Some customers will see some of their Invite or Reminder emails stuck in the Spam review tool for Manual Spam Review

  2. monitoring Sep 22, 2025, 06:44 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 23, 2025, 12:10 AM UTC

    This incident has been resolved.