SurveyMonkey incident

Error creating email invitation or reminder messages

Major Resolved View vendor source →

SurveyMonkey experienced a major incident on October 1, 2025 affecting SurveyMonkey, lasting 17m. The incident has been resolved; the full update timeline is below.

Started
Oct 01, 2025, 10:40 PM UTC
Resolved
Oct 01, 2025, 10:58 PM UTC
Duration
17m
Detected by Pingoru
Oct 01, 2025, 10:40 PM UTC

Affected components

SurveyMonkey

Update timeline

  1. investigating Oct 01, 2025, 10:40 PM UTC

    There currently is an issue where some users may encounter an error when trying to create an email invitation or reminder message. This only affects some users. We're investigating now.

  2. monitoring Oct 01, 2025, 10:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 01, 2025, 10:58 PM UTC

    This incident has been resolved.