SurePrep experienced a minor incident on August 18, 2026 affecting Engagement Manager and Guided Assurance, lasting 31m. The incident has been resolved; the full update timeline is below.
Affected components
Engagement ManagerGuided Assurance
Update timeline
- investigating Aug 18, 2026, 01:28 PM UTC
A Server error may occur when signing into Engagement Manager. Our Development teams have been notified and are currently working on the issue. Thank you for your patience while this issue is resolved.
- resolved Aug 18, 2026, 01:59 PM UTC
Our metrics and internal testing continue to indicate Engagement Manager remain in a healthy state. In addition, no new customer contacts have been received that are associated with this issue. Given this, we will move this incident to resolved status.