SurePrep experienced a minor incident on March 12, 2026 affecting Core - Tax, Audit & Accounting, lasting 1d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 12, 2026, 03:22 PM UTC
We’re currently seeing issues with Conversations. Our technical teams are investigating and working to restore normal service as quickly as possible. Thank you for your patience while this is investigated.
- monitoring Mar 12, 2026, 04:53 PM UTC
CoCounsel Development teams were able to resolve the issue in Conversations and will be monitoring for any reoccurrence. If the issue persists, please contact Support teams for additional troubleshooting. Thank you again for your patience.
- resolved Mar 13, 2026, 04:26 PM UTC
CoCounsel Development teams have confirmed the resolution regarding the issue in Conversations. Thank you again for your patience.