SurePrep incident

CS Connect (Electronic Filing) - US - Service Disruption

Critical Resolved View vendor source →

SurePrep experienced a critical incident on April 27, 2026 affecting CS Connect/Electronic Filing, lasting 21h 18m. The incident has been resolved; the full update timeline is below.

Started
Apr 27, 2026, 01:39 PM UTC
Resolved
Apr 28, 2026, 10:58 AM UTC
Duration
21h 18m
Detected by Pingoru
Apr 27, 2026, 01:39 PM UTC

Affected components

CS Connect/Electronic Filing

Update timeline

  1. investigating Apr 27, 2026, 01:39 PM UTC

    Based on our internal monitoring, we are aware that some customers receive an error when attempting to make a CS Connect call via our CS Professional Suite products. You may experience slowness when opening and navigating the programs as well. We are currently working to restore services and will provide an update as soon as we have more information.

  2. monitoring Apr 27, 2026, 02:27 PM UTC

    We are aware of a brief disruption when attempting to make a CS Connect call via our CS Professional Suite products. The issue has been resolved and the functionality is restored. We will continue to monitor our internal metrics and customer contacts to confirm full resolution.

  3. resolved Apr 28, 2026, 10:58 AM UTC

    Our metrics and internal testing continue to indicate the ability to access CS Connect remain in a healthy state. In addition, no new customer contacts have been received that are associated with this issue. Given this, we will move this incident to resolved status.