Surecomp Rivo incident

Cloudflare Global Network experiencing issues

Major Resolved View vendor source →

Surecomp Rivo experienced a major incident on November 18, 2025 affecting RIVO Platform and Development Portal (API) and 1 more component, lasting 28m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 02:26 PM UTC
Resolved
Nov 18, 2025, 02:55 PM UTC
Duration
28m
Detected by Pingoru
Nov 18, 2025, 02:26 PM UTC

Affected components

RIVO PlatformDevelopment Portal (API)Email ServicesNotification Service

Update timeline

  1. investigating Nov 18, 2025, 02:26 PM UTC

    Cloudflare is aware of, and investigating an issue which potentially impacts multiple customers. Further detail will be provided as more information becomes available.

  2. investigating Nov 18, 2025, 02:47 PM UTC

    We are continuing to investigate this issue.

  3. resolved Nov 18, 2025, 02:55 PM UTC

    This incident has been resolved.