Superlógica incident

Problema ao não adicionar os moradores nas salas do gruvi

Major Resolved View vendor source →

Superlógica experienced a major incident on June 23, 2025 affecting Gruvi App and Controle de Acesso, lasting 15h 4m. The incident has been resolved; the full update timeline is below.

Started
Jun 23, 2025, 06:18 PM UTC
Resolved
Jun 24, 2025, 09:23 AM UTC
Duration
15h 4m
Detected by Pingoru
Jun 23, 2025, 06:18 PM UTC

Affected components

Gruvi AppControle de Acesso

Update timeline

  1. investigating Jun 23, 2025, 06:18 PM UTC

    Verificado às 13h que os moradores não estavam sendo inseridos na sala moradores.

  2. identified Jun 23, 2025, 06:52 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jun 24, 2025, 09:23 AM UTC

    Identificado o problema no sistema responsável por incluir os moradores na sala gruvi. Verificado que o erro ocorreu devido a configurações da ferramenta.