Is Fleetworthy down?

Status: Investigating Status: Investigating Dear Fleetworthy Customers, We are aware of an issue affecting some users of the CPSuite Portal. Affected users are able to log in successfully but may see a blank dashboard immediately after login. Workaround: Refreshing your browser will resolve the display issue. Our team is actively investigating the root cause. We will provide an update as more information becomes available. We apologize for the inconvenience and appreciate your patience. Fleetworthy Incident Response Team Affected components CPSuite Portal (Degraded performance)

Status: Identified Status: Identified Dear Fleetworthy Customers, We have identified the cause of an issue affecting some users of the CPSuite Portal. Affected users are able to log in successfully but may see a blank dashboard immediately after login. Workaround: Refreshing your browser will resolve the display issue. Our team is actively working on a fix and will provide an update once the issue has been resolved. We apologize for the inconvenience and appreciate your patience. Fleetworthy Incident Response Team Affected components CPSuite Portal (Degraded performance)

Status: Monitoring Status: Monitoring Dear Fleetworthy Customers, A fix has been implemented for the issue affecting some users of the CPSuite Portal, where affected users were able to log in successfully but saw a blank dashboard immediately after login. Workaround (if still needed): Refreshing your browser will resolve the display issue. We are currently monitoring the results to ensure the issue has been fully resolved. We will provide a final update shortly. We apologize for the inconvenience and appreciate your patience. Fleetworthy Incident Response Team Affected components CPSuite Portal (Degraded performance)

Status: Resolved Status: Resolved Dear Fleetworthy Customers, The issue affecting some users of the CPSuite Portal, where affected users were able to log in successfully but saw a blank dashboard immediately after login, has been resolved. All users should now be able to access their dashboard data without needing to refresh their browser. If you continue to experience this issue, please reach out to our support team. Thank you for your patience throughout this incident. Fleetworthy Incident Response Team Affected components CPSuite Portal (Operational)

Status: Investigating We are currently investigating reports of a disruption to service to the Toll Portal. Our engineering and operations teams are actively working to identify the cause. Further updates will be provided as more information becomes available. Affected components Bestpass Portal (Full outage) Payviam Portal (Full outage)

Status: Investigating Dear Fleetworthy Customers, Investigating — Customer Portal Outage We are currently investigating an issue affecting the Bestpass Customer Portal. Our Operations and IT teams are actively engaged and working to identify the root cause and restore access as quickly as possible. Impact: • Customer-facing portals are temporarily inaccessible. • Toll operations continue to function as expected; there is no impact to toll processing or transactions. We will provide updates as more information becomes available. Fleetworthy Operations & IT Team Affected components Bestpass Portal (Full outage) Payviam Portal (Full outage)

Status: Investigating Dear Fleetworthy Customers, Investigating — Customer Portal Outage Our Operations and IT teams continue to investigate the issue affecting the Bestpass Customer Portal. Impact: • Customer-facing portals are temporarily inaccessible. • Toll data collection continues. • Processing times may be affected. We will provide updates as more information becomes available. Fleetworthy Operations & IT Team Affected components Payviam Portal (Full outage) Bestpass Portal (Full outage)

Status: Investigating Dear Fleetworthy Customers, Investigating — Customer Portal Outage Our Operations and IT teams continue to investigate the issue affecting the Bestpass Customer Portal. Impact: • Customer-facing portals are temporarily inaccessible. • Toll data collection continues. • Processing times may be affected. We will provide updates as more information becomes available. Fleetworthy Operations & IT Team Affected components Bestpass Portal (Full outage) Payviam Portal (Full outage)

Status: Investigating Dear Fleetworthy Customers, Investigating — Customer Portal Outage Our Operations and IT teams continue to investigate the issue affecting the Bestpass Customer Portal. Impact: • Customer-facing portals are temporarily inaccessible. • Toll data collection continues. • Processing times may be affected. We will provide updates as more information becomes available. Fleetworthy Operations & IT Team Affected components Payviam Portal (Full outage) Bestpass Portal (Full outage)

Status: Investigating Dear Fleetworthy Customers, Investigating — Customer Portal Outage Our Operations and IT teams continue to investigate the issue affecting the Bestpass Customer Portal. There are no specific updates that we are able to provide at this time. Our team members continue to be engaged working on finding resolution as our top priority. Impact: • Customer-facing portals are temporarily inaccessible. • Toll data collection continues. • Processing times may be affected. We will provide updates as more information becomes available. Fleetworthy Operations & IT Team Affected components Bestpass Portal (Full outage) Payviam Portal (Full outage)

Status: Investigating Dear Fleetworthy Customers, Investigating — Customer Portal Outage Our Operations and IT teams continue to investigate the issue affecting the Bestpass Customer Portal. There are no specific updates that we are able to provide at this time. Our team members continue to be engaged working on finding resolution as our top priority. Impact: • Customer-facing portals are temporarily inaccessible. • Toll data collection continues. • Processing times may be affected. We will provide updates as more information becomes available. Fleetworthy Operations & IT Team Affected components Bestpass Portal (Full outage) Payviam Portal (Full outage)

Status: Investigating Dear Fleetworthy Customers, Update — Customer Portal Outage (Ongoing) We understand this outage has now been ongoing for an extended amount of time and we sincerely apologize for the length of this disruption. Our Operations and IT teams have remained engaged throughout and continue to work to identify and resolve the root cause. Current Status: • Customer-facing portals are temporarily inaccessible. • Toll data collection continues. • Processing times may be affected. What we're doing: Our teams have escalated this incident internally and are working closely with AWS Escalation Support as we work to resolve issues identified in our cloud environment. We recognize the impact this extended downtime has on your ability to access account and billing information, and we are treating this as a top priority. We will continue to provide updates as they become available, and will notify you as soon as portal access is restored. We appreciate your patience. Fleetworthy Incident Response Team Affected components Bestpass Portal (Full outage) Payviam Portal (Full outage)

Status: Resolved Dear Fleetworthy customers. Resolved — Customer Portal Outage We are pleased to confirm that the issue affecting the Bestpass Customer Portal has been resolved. All sites and services have fully recovered. Summary: This incident was caused by a network configuration issue within our cloud environment. Our teams, working closely with AWS Escalation Support, identified and corrected the issue, restoring full service. Current Status: • All customer-facing portals are fully accessible. • Toll data collection and processing has resumed. A detailed root cause analysis is currently underway. We will share further updates as that analysis is completed. We sincerely apologize for the disruption and appreciate your patience throughout this incident. Fleetworthy Incident Response Team Affected components Bestpass Portal (Operational) Payviam Portal (Operational)

Status: Investigating Dear Fleetworthy Customers, We are currently investigating reports of a disruption to service of CP Suite. Our engineering and operations teams are actively working to identify the cause. Further updates will be provided as more information becomes available. Affected components CPSuite Portal (Full outage)

Status: Identified We have identified the underlying cause of the issue affecting the availability of CP Suite. A fix is being developed and implemented. We will continue to share updates until the issue is resolved. Affected components CPSuite Portal (Full outage)

Status: Resolved The incident affecting service to CP Suite has been resolved. Normal operation has been fully restored. Thank you for your patience and understanding during this time. Affected components CPSuite Portal (Operational)

Status: Investigating Dear Fleetworthy Customers, We are currently investigating reports of a disruption to our drivewyze.com where it is being flagged as a "Dangerous Site" by Google Safe Browsing. Our engineering and operations teams are actively working to identify the cause. Further updates will be provided as more information becomes available. Affected components Drivewyze Safety+ (Partial outage) Drivewyze Hub Portal (Partial outage) Drivewyze Hub Reporting (Partial outage) Drivewyze Bypass Services (Partial outage)

Status: Identified We have identified the underlying cause of the issue causing the warning from Google. Drivewyze.com will currently redirect you to https://fleetworthy.com/ as we continue to work with Google to have the warning removed. We will continue to share updates until the issue is resolved. Affected components Drivewyze Safety+ (Partial outage) Drivewyze Hub Portal (Partial outage) Drivewyze Hub Reporting (Partial outage) Drivewyze Bypass Services (Partial outage)

Status: Resolved We've resolved an issue that was intermittently affecting access to drivewyze.com "drivewyze.com": http://drivewyze.com and related services. All systems are now fully operational. We apologize for any inconvenience and appreciate your patience. Affected components Drivewyze Safety+ (Operational) Drivewyze Hub Portal (Operational) Drivewyze Hub Reporting (Operational) Drivewyze Bypass Services (Operational)

Status: Investigating Dear Fleetworthy Customers, We are currently investigating reports of a disruption to services for Bestpass, ITM, and Payviam services. Our engineering and operations teams are actively working to identify the cause. Further updates will be provided as more information becomes available. Affected components ITM Onboarding (Full outage) Onboarding (Full outage) Bestpass Portal (Full outage) Payviam Portal (Full outage) Bestpass API (Full outage)

Status: Identified We have identified the underlying cause of the issue affecting the delivery of service. A fix is being developed and implemented. We will continue to share updates until the issue is resolved. Affected components ITM Onboarding (Full outage) Onboarding (Full outage) Bestpass Portal (Full outage) Payviam Portal (Full outage) Bestpass API (Full outage)

Status: Monitoring A fix has been implemented, and we are closely monitoring the results. We will confirm resolution once the issue has been fully validated. Affected components ITM Onboarding (Full outage) Onboarding (Full outage) Bestpass Portal (Full outage) Payviam Portal (Full outage) Bestpass API (Full outage)

Status: Resolved The incident affecting service has been resolved. Normal operation has been fully restored. Thank you for your patience and understanding during this time. Affected components ITM Onboarding (Operational) Onboarding (Operational) Bestpass Portal (Operational) Payviam Portal (Operational) Bestpass API (Operational)