Sumo Logic US1 incident

Problem with Billing and Account Management in North America 1 (US1), North America 2 (US2), Europe 1 (EU), Europe 2 (DE)

Minor Resolved View vendor source →

Sumo Logic US1 experienced a minor incident on October 16, 2026 affecting Billing and Account Management and Billing and Account Management and 1 more component, lasting 1h 53m. The incident has been resolved; the full update timeline is below.

Started
Oct 16, 2026, 12:44 PM UTC
Resolved
Oct 16, 2026, 02:37 PM UTC
Duration
1h 53m
Detected by Pingoru
Oct 16, 2026, 12:44 PM UTC

Affected components

Billing and Account ManagementBilling and Account ManagementBilling and Account ManagementBilling and Account Management

Update timeline

  1. investigating Oct 16, 2026, 12:44 PM UTC

    We are currently investigating reports of problems with Billing and Account Management. We will provide more information soon.

  2. identified Oct 16, 2026, 02:04 PM UTC

    We have identified the source of the issue affecting Billing and Account Management. We are working on a fix for the problem.

  3. resolved Oct 16, 2026, 02:37 PM UTC

    We are no longer seeing issues with Billing and Account Management and normal operation has been restored at this time.