Sumo Logic US1 incident

Problem with Cloud SIEM APIs and Cloud SIEM UI in Europe 1 (EU), Canada (CA)

Major Resolved View vendor source →

Sumo Logic US1 experienced a major incident on September 18, 2026 affecting Cloud SIEM APIs and Cloud SIEM APIs and 1 more component, lasting 9m. The incident has been resolved; the full update timeline is below.

Started
Sep 18, 2026, 09:57 PM UTC
Resolved
Sep 18, 2026, 10:07 PM UTC
Duration
9m
Detected by Pingoru
Sep 18, 2026, 09:57 PM UTC

Affected components

Cloud SIEM APIsCloud SIEM APIsCloud SIEM UICloud SIEM UI

Update timeline

  1. identified Sep 18, 2026, 09:57 PM UTC

    We have identified the source of the issue affecting Cloud SIEM APIs and Cloud SIEM UI. The Cloud SIEM User Interface may fail to load or show errors. This can impact viewing Insights, managing detection rules, or investigating related signals and records. We are working on a fix for the problem.

  2. monitoring Sep 18, 2026, 09:59 PM UTC

    We have implemented a fix for the issue affecting Cloud SIEM APIs and Cloud SIEM UI. The Cloud SIEM User Interface may fail to load or show errors. This can impact viewing Insights, managing detection rules, or investigating related signals and records. We are currently monitoring the results.

  3. resolved Sep 18, 2026, 10:07 PM UTC

    We are no longer seeing issues with Cloud SIEM APIs and Cloud SIEM UI and normal operation has been restored at this time.