Sumo Logic US1 incident
Problem with Logs Collection, Metrics Collection and Tracing Collection in North America 2 (US2)
Sumo Logic US1 experienced a minor incident on August 13, 2026 affecting Logs Collection and Metrics Collection and 1 more component, lasting 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 13, 2026, 09:10 PM UTC
We are currently investigating reports of problems with Logs Collection, Metrics Collection and Tracing Collection. The symptoms are: latency in processing and displaying log data, latency in processing and displaying metrics data, latency in processing and displaying tracing data. We will provide more information soon.
- identified Aug 13, 2026, 09:12 PM UTC
We have identified the source of the issue affecting Logs Collection, Metrics Collection and Tracing Collection. The symptoms are: latency in processing and displaying log data, latency in processing and displaying metrics data, latency in processing and displaying tracing data. We are working on a fix for the problem.
- monitoring Aug 13, 2026, 09:32 PM UTC
We have implemented a fix for the issue affecting Logs Collection, Metrics Collection and Tracing Collection. The symptoms are: latency in processing and displaying log data, latency in processing and displaying metrics data, latency in processing and displaying tracing data. We are currently monitoring the results.
- resolved Aug 13, 2026, 10:02 PM UTC
We are no longer seeing issues with Logs Collection, Metrics Collection and Tracing Collection and normal operation has been restored at this time.