Sumo Logic US1 incident
Problem with Cloud SIEM Processing in Australia (AU)
Sumo Logic US1 experienced a minor incident on September 11, 2026 affecting Cloud SIEM Processing, lasting 1h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 11, 2026, 10:24 AM UTC
We are currently investigating reports of problems with Cloud SIEM Processing. Log security records may take longer than normal to become searchable after processing. Users may not receive data when running queries or viewing dashboards that depend on recently collected data and alerts may not dispatch. Users may also experience delayed insights and signal generation on the affected security records. We will provide more information soon.
- identified Sep 11, 2026, 11:26 AM UTC
We have identified the source of the issue affecting Cloud SIEM Processing. Log security records may take longer than normal to become searchable after processing. Users may not receive data when running queries or viewing dashboards that depend on recently collected data and alerts may not dispatch. Users may also experience delayed insights and signal generation on the affected security records. We are working on a fix for the problem.
- monitoring Sep 11, 2026, 11:33 AM UTC
We have implemented a fix for the issue affecting Cloud SIEM Processing. Log security records may take longer than normal to become searchable after processing. Users may not receive data when running queries or viewing dashboards that depend on recently collected data and alerts may not dispatch. Users may also experience delayed insights and signal generation on the affected security records. We are currently monitoring the results.
- resolved Sep 11, 2026, 11:52 AM UTC
We are no longer seeing issues with Cloud SIEM Processing and normal operation has been restored at this time.