SugarSync incident

Desktop service outage

Critical Resolved View vendor source →

SugarSync experienced a critical incident on August 12, 2020 affecting Desktop Application, lasting 3h 2m. The incident has been resolved; the full update timeline is below.

Started
Aug 12, 2020, 03:22 PM UTC
Resolved
Aug 12, 2020, 06:24 PM UTC
Duration
3h 2m
Detected by Pingoru
Aug 12, 2020, 03:22 PM UTC

Affected components

Desktop Application

Update timeline

  1. investigating Aug 12, 2020, 03:22 PM UTC

    We are currently investigating issues with our desktop clients connections.

  2. identified Aug 12, 2020, 04:16 PM UTC

    We see an issue with the new SSL certs and are working to resolve them as quickly as possible.

  3. monitoring Aug 12, 2020, 05:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Aug 12, 2020, 06:24 PM UTC

    This issue has been resolved. Thank you for your patience

  5. resolved Aug 12, 2020, 06:24 PM UTC

    This incident has been resolved.