SugarSync incident

Trouble logging into Web app

Minor Resolved View vendor source →

SugarSync experienced a minor incident on February 16, 2021 affecting Web Application, lasting 1d 11h. The incident has been resolved; the full update timeline is below.

Started
Feb 16, 2021, 09:46 PM UTC
Resolved
Feb 18, 2021, 09:19 AM UTC
Duration
1d 11h
Detected by Pingoru
Feb 16, 2021, 09:46 PM UTC

Affected components

Web Application

Update timeline

  1. investigating Feb 16, 2021, 09:46 PM UTC

    Some customers are experiencing issues logging in and syncing files on our web app. We are working to resolve this as soon as possible.

  2. investigating Feb 16, 2021, 09:46 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Feb 17, 2021, 04:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 18, 2021, 09:19 AM UTC

    This incident has been resolved.