SugarSync incident

Customers are unable to access their SugarSync accounts

Major Resolved View vendor source →

SugarSync experienced a major incident on July 6, 2021 affecting Web Application and Desktop Application and 1 more component, lasting 22h 4m. The incident has been resolved; the full update timeline is below.

Started
Jul 06, 2021, 04:41 PM UTC
Resolved
Jul 07, 2021, 02:45 PM UTC
Duration
22h 4m
Detected by Pingoru
Jul 06, 2021, 04:41 PM UTC

Affected components

Web ApplicationDesktop ApplicationMobile Applications

Update timeline

  1. investigating Jul 06, 2021, 04:41 PM UTC

    We are investigating an issue that is affecting a small proportion of our servers. Users on these servers might not be able to login to their account or sync data until this issue is resolved. This page will be updated with more information as it becomes available.

  2. investigating Jul 06, 2021, 04:45 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jul 07, 2021, 10:41 AM UTC

    Systems are now back to normal. We are continuing to monitor for any further issues.

  4. resolved Jul 07, 2021, 02:45 PM UTC

    This incident has been resolved.