SugarSync experienced a critical incident on August 26, 2021 affecting Web Application and Desktop Application and 1 more component, lasting 4h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Web ApplicationDesktop ApplicationMobile Applications
Update timeline
- investigating Aug 26, 2021, 05:25 PM UTC
Our engineers are working to restore service and hope to have this issue resolved as quickly as possible.
- monitoring Aug 26, 2021, 06:35 PM UTC
Service appears to be restored across the board. Our engineers are currently monitoring the situation.
- resolved Aug 26, 2021, 09:35 PM UTC
This incident has been resolved.