SugarSync incident

Account Portal Access Errors

Minor Resolved View vendor source →

SugarSync experienced a minor incident on September 21, 2021 affecting Web Application, lasting 21h 11m. The incident has been resolved; the full update timeline is below.

Started
Sep 21, 2021, 05:26 PM UTC
Resolved
Sep 22, 2021, 02:37 PM UTC
Duration
21h 11m
Detected by Pingoru
Sep 21, 2021, 05:26 PM UTC

Affected components

Web Application

Update timeline

  1. investigating Sep 21, 2021, 05:26 PM UTC

    Some customers may experience trouble logging in to the SugarSync Account Portal.

  2. resolved Sep 22, 2021, 02:37 PM UTC

    Our engineers have resolved this issue, and all accounts should now be accessible.