SugarSync incident

SugarSync connectivity issues

Notice Resolved View vendor source →

SugarSync experienced a notice incident on September 30, 2021 affecting Web Application and Desktop Application and 1 more component, lasting 3h 10m. The incident has been resolved; the full update timeline is below.

Started
Sep 30, 2021, 08:06 AM UTC
Resolved
Sep 30, 2021, 11:17 AM UTC
Duration
3h 10m
Detected by Pingoru
Sep 30, 2021, 08:06 AM UTC

Affected components

Web ApplicationDesktop ApplicationMobile Applications

Update timeline

  1. investigating Sep 30, 2021, 08:06 AM UTC

    Some users are unable to connect to SugarSync or log into the web site. We are currently investigating the issue.

  2. investigating Sep 30, 2021, 08:08 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Sep 30, 2021, 10:12 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 30, 2021, 11:17 AM UTC

    This incident has been resolved.