SugarSync experienced a major incident on February 1, 2022 affecting Emails, lasting 5d 16h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 01, 2022, 05:06 PM UTC
Our engineers are currently investigating the issue of system emails not being delivered. This affects password resets, shared folder invitations, new user invitations for business accounts, daily summary emails, etc. Billing notices are not affected.
- investigating Feb 01, 2022, 11:33 PM UTC
Our engineers are continuing to investigate the issue with the email system. We appreciate your patience.
- identified Feb 02, 2022, 05:14 PM UTC
Our engineers have identified the problem and are performing maintenance on the email system to try and resolve this issue as quickly as possible.
- identified Feb 03, 2022, 04:40 PM UTC
Our engineers are continuing their maintenance work on the email system to try and resolve this issue. We appreciate your patience.
- identified Feb 04, 2022, 03:45 PM UTC
Our engineers are nearing completion on their maintenance of the email system and hope to have it resolved soon. Thank you for your continued patience.
- monitoring Feb 04, 2022, 06:57 PM UTC
Our engineers have resolved the issue with the email system and are monitoring it. You should now receive emails for password resets, shared folder invitations, new user invitations for business accounts, daily summary emails, etc.
- resolved Feb 07, 2022, 03:36 PM UTC
Our engineers have successfully resolved this incident, and all system emails are being sent out. If you are still not receiving emails, please check your spam filter, contact your network administrator or internet provider to have them investigate why they are not being received