SugarSync incident

Intermittent issues with payment method updater and account settings

Minor Resolved View vendor source →

SugarSync experienced a minor incident on May 3, 2022 affecting Web Application, lasting 2d 21h. The incident has been resolved; the full update timeline is below.

Started
May 03, 2022, 06:01 PM UTC
Resolved
May 06, 2022, 03:32 PM UTC
Duration
2d 21h
Detected by Pingoru
May 03, 2022, 06:01 PM UTC

Affected components

Web Application

Update timeline

  1. investigating May 03, 2022, 06:01 PM UTC

    Our engineers are investigating an issue with the website that affects updating payment methods and other online account settings. We hope to have it resolved soon.

  2. investigating May 03, 2022, 06:01 PM UTC

    We are continuing to investigate this issue.

  3. monitoring May 04, 2022, 02:39 PM UTC

    Our engineers have implemented a fix for the issue affecting the payment method updater and other account settings and are monitoring the situation.

  4. resolved May 06, 2022, 03:32 PM UTC

    The issue with the payment method updater and account settings on the website has been resolved.