SugarSync incident

Network maintenance - Rebooting Network Switch

Minor Resolved View vendor source →

SugarSync experienced a minor incident on August 29, 2022 affecting Web Application and Desktop Application and 1 more component, lasting 2h 1m. The incident has been resolved; the full update timeline is below.

Started
Aug 29, 2022, 02:18 PM UTC
Resolved
Aug 29, 2022, 04:20 PM UTC
Duration
2h 1m
Detected by Pingoru
Aug 29, 2022, 02:18 PM UTC

Affected components

Web ApplicationDesktop ApplicationMobile Applications

Update timeline

  1. investigating Aug 29, 2022, 02:18 PM UTC

    We are currently rebooting a network switch for maintenance. SugarSync service may be degraded for up to 2 hours. Customers experiencing service issues for greater than 2 hours should reach out to [email protected]

  2. resolved Aug 29, 2022, 04:20 PM UTC

    This incident has been resolved.