SugarSync incident
SugarSync systems may be temporarily inaccessible.
SugarSync experienced a major incident on September 14, 2022 affecting Web Application and Desktop Application and 1 more component, lasting 4h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 14, 2022, 04:13 PM UTC
Our engineers are investigating an unforeseen network issue whereby the SugarSync systems may be temporarily inaccessible. We thank you for your patience while this is resolved.
- monitoring Sep 14, 2022, 04:54 PM UTC
Our engineers believe they have resolved the network issue that caused the SugarSync systems to be inaccessible and are monitoring the situation now. You should now be able to access your accounts via the web, desktop, and mobile applications.
- monitoring Sep 14, 2022, 05:15 PM UTC
We are continuing to monitor for any further issues. If you are still unable to log in via the web, please hold down the Shift key while refreshing the page and try again.
- resolved Sep 14, 2022, 09:07 PM UTC
This incident has been resolved. Thank you for your patience.