SugarSync experienced a major incident on September 19, 2022 affecting Web Application and Desktop Application and 1 more component, lasting 21h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 19, 2022, 10:14 PM UTC
Our network engineers have discovered a network issue that may be causing interruption of service for some users. They are working to resolve this as quickly as possible.
- monitoring Sep 19, 2022, 10:17 PM UTC
Our network engineers have identified and corrected the network issue that was causing interruption of service for some users and are currently monitoring it.
- monitoring Sep 20, 2022, 03:25 PM UTC
Our network engineers have discovered a network issue that may be causing an interruption of service for some users. They are working to resolve this as quickly as possible.
- resolved Sep 20, 2022, 08:03 PM UTC
This incident has been resolved by our operations team.