SugarSync experienced a minor incident on February 2, 2023 affecting Two-Factor Authentication (2FA), lasting 3d 19h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 02, 2023, 11:06 PM UTC
Our engineers are investigating an issue that may affect a subset of customers whereby two-factor authentication notifications may not be received properly. More information will be posted as it becomes available.
- investigating Feb 03, 2023, 07:38 PM UTC
Our engineers are still investigating an issue that may affect a subset of customers with two-factor authentication (2FA) enabled. Notifications for 2FA may not be received and/or there may be possible connection issues to the server on our mobile app. More information will be posted as it becomes available.
- monitoring Feb 03, 2023, 10:36 PM UTC
Our engineers believe they have identified and corrected the issue with two-factor authentication notifications and connection issues on the mobile app and are monitoring the situation. Please try logging in again and/or opening files on the mobile app.
- resolved Feb 06, 2023, 06:27 PM UTC
Our engineers have resolved the issues with two-factor authentication (2FA). If you are experiencing continuing issues with that or anything else with SugarSync, please contact support.