SugarSync experienced a minor incident on March 21, 2023 affecting Web Application, lasting 92d 6h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 21, 2023, 04:08 PM UTC
Our network engineers are currently investigating an issue with the protected folder backups service. Updates will be posted here as more information is gathered.
- investigating Mar 22, 2023, 03:14 PM UTC
Our network engineers are still investigating an issue with the protected folder backups service. Thank you for your patience. Updates will be posted here as details become available.
- identified Mar 23, 2023, 03:17 PM UTC
Our network engineers believe they have identified the problem with the Protected Folder backups and are working toward a resolution.
- identified Mar 28, 2023, 03:15 PM UTC
Our network engineers are continuing to work on a resolution for the Protected Folders. Thank you for your patience.
- identified Apr 04, 2023, 08:22 PM UTC
Our network engineers are continuing their work on the issue with the protected folder backups. Until a permanent resolution is in place, you may see protected folder backups get created intermittently. Updates will be posted here as more information is gathered.
- identified Apr 24, 2023, 03:04 PM UTC
Our network engineers are continuing to work on the issue with the protected folder backups. Protected folder backups are functioning but only intermittently. We do apologize for the delay.
- resolved Jun 21, 2023, 10:40 PM UTC
This incident has been resolved.