SugarSync incident
Shared Folder Invitation Emails Not Being Sent
SugarSync experienced a major incident on October 17, 2023 affecting Emails, lasting 2d 19h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 17, 2023, 10:28 PM UTC
Our engineers are currently investigating the issue of shared folder invitation emails not being delivered. Billing notices are not affected. All updates to this issue will be posted to our status page.
- investigating Oct 18, 2023, 03:13 PM UTC
Our engineers are continuing to investigate the issue of shared folder invitation emails not being delivered. Billing notices and password resets are not affected. All updates to this issue will be posted here.
- monitoring Oct 19, 2023, 03:31 PM UTC
Our engineers are have implemented a fix, and the issue of shared folder invitation emails not being delivered appears to be resolved. They are monitoring the results now.
- monitoring Oct 20, 2023, 06:08 PM UTC
Our engineers have resolved the issue of shared folder invitation emails not being delivered.
- resolved Oct 20, 2023, 06:09 PM UTC
This incident has been resolved.