SugarSync incident

Thumbnails not being displayed

Minor Resolved View vendor source →

SugarSync experienced a minor incident on January 9, 2024 affecting Web Application and Mobile Applications, lasting 1d 5h. The incident has been resolved; the full update timeline is below.

Started
Jan 09, 2024, 03:34 PM UTC
Resolved
Jan 10, 2024, 09:00 PM UTC
Duration
1d 5h
Detected by Pingoru
Jan 09, 2024, 03:34 PM UTC

Affected components

Web ApplicationMobile Applications

Update timeline

  1. investigating Jan 09, 2024, 03:34 PM UTC

    Our engineers are currently investigating an issue that is affecting the ability to view image thumbnails. We hope to have this resolved soon.

  2. monitoring Jan 09, 2024, 09:31 PM UTC

    Our engineers have identified and resolved the issue with thumbnail images not being displayed and are monitoring it.

  3. monitoring Jan 09, 2024, 09:32 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jan 10, 2024, 09:00 PM UTC

    Our engineers have resolved the issue that is affecting the ability to view image thumbnails.