SugarSync incident
Credit card cannot be updated via some web browsers
SugarSync experienced a major incident on December 11, 2023 affecting Web Application, lasting 91d 21h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 11, 2023, 05:02 PM UTC
Our engineers are currently investigating an issue that prevents credit card information from being updated in some web browsers. Please visit our knowledge base article for a workaround.
- investigating Jan 09, 2024, 03:39 PM UTC
Our engineers are continuing to work on a resolution for the issue on our website preventing some browsers from updating credit card information. Please visit our knowledge base article for a workaround.
- investigating Feb 01, 2024, 04:00 PM UTC
Our engineers are still working on a resolution for the issue preventing some browsers from updating credit card information. Please visit our knowledge base article for a workaround.
- identified Feb 06, 2024, 07:57 PM UTC
Our engineers have identified the cause of this issue and are continuing their work on a resolution for this issue that prevents some browsers from updating credit card information. Please visit our knowledge base article for a workaround.
- monitoring Feb 28, 2024, 03:34 PM UTC
A fix for the issue that prevents credit card information from being updated in some web browsers has been implemented by our engineers who are monitoring the situation.
- resolved Mar 12, 2024, 02:43 PM UTC
This issue has been solved by our engineers. Updating credit card information appears to work in all browsers.