SugarSync incident

Credit card cannot be updated via some web browsers

Minor Resolved View vendor source →

SugarSync experienced a minor incident on April 8, 2024 affecting Web Application, lasting 15d 1h. The incident has been resolved; the full update timeline is below.

Started
Apr 08, 2024, 03:56 PM UTC
Resolved
Apr 23, 2024, 05:07 PM UTC
Duration
15d 1h
Detected by Pingoru
Apr 08, 2024, 03:56 PM UTC

Affected components

Web Application

Update timeline

  1. investigating Apr 08, 2024, 03:56 PM UTC

    Our engineers are currently investigating an issue that prevents credit card information from being updated in some web browsers. Please visit our Help Center article for a workaround. We thank you for your patience.

  2. investigating Apr 12, 2024, 02:52 PM UTC

    Our engineers are working toward a resolution to an issue that prevents credit card information from being updated in some web browsers. Please visit our Help Center article for a workaround. We thank you for your patience.

  3. monitoring Apr 19, 2024, 04:08 PM UTC

    Our engineers have identified and fixed the issue that prevents credit card information from being updated in some web browsers. We are currently monitoring the issue. Thank you for your patience.

  4. resolved Apr 23, 2024, 05:07 PM UTC

    This incident has been resolved.