SugarSync experienced a major incident on June 27, 2024 affecting Emails, lasting 3d 18h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 26, 2024, 08:10 PM UTC
Our engineers are currently investigating the issue of system emails not being delivered. This affects password resets, shared folder invitations, new user invitations for business accounts, daily summary emails, etc. Billing notices are not affected.
- investigating Jun 27, 2024, 02:50 PM UTC
Our engineers are still investigating the issue of system emails not being delivered and hope to have it resolved soon.
- identified Jun 27, 2024, 07:48 PM UTC
Our engineers have identified the cause of system emails not being delivered and are actively working to resolve it as quickly as possible.
- identified Jun 28, 2024, 11:24 PM UTC
Emails are beginning to process on our end but are delayed. Our engineers are still actively working on the system to bring it back to normal operation soon. We appreciate your patience.
- resolved Jul 01, 2024, 02:24 PM UTC
Our engineers have resolved this issue. All system emails are being sent without delay. If you sent any emails for shared folders, new business user activations, password resets, etc., while this issue was being resolved, please send them again.