Sucuri Outage History

We’re investigating delays in when changes made in the dashboard are applied. Saves may take longer than normal to take effect. We’ll update this incident as we learn more or when behavior is back to normal.

We are currently experiencing degraded performance in the London region. Our team has identified network instability affecting traffic routed through this location, which may result in intermittent connectivity issues, increased latency, or temporary unavailability for some customers. We are actively investigating the issue and working to restore full stability as quickly as possible. Updates will be provided as more information becomes available.

Our network monitoring tools have detected some intermittent network issues impacting Asia region that has resulted in degraded performance. Our network engineering team are continuing to investigate the issue and we will post further updates once we have more detailed information. We hope to have the issue resolved shortly and we apologize for any trouble experienced.

We are currently mitigating a network-related issue affecting a subset of traffic originating from the Paris (EU) region. As part of this mitigation, a specific IP associated with Cluster 39 has been temporarily blackholed in the Paris PoP to protect overall platform stability. Impact: Some customers accessing their websites from Paris and parts of the EU may experience connectivity issues. Traffic from other regions remains unaffected. No data loss has been observed. Mitigation Actions: Cluster 39 has been temporarily blackholed in the Paris PoP as a containment measure. Impacted customers may experience service disruption in that region until the issue is fully resolved. Support: If you are experiencing issues accessing your site from the Paris/EU region, please contact Support so we can promptly move your site to an alternate cluster.

We are currently experiencing an issue affecting the WAF 1.0 Captcha feature. Our engineering team is currently deploying a fix and we should have everything normalized in less than 1 hour.

We are currently experiencing an issue affecting the WAF Dashboard at waf.sucuri.net in EU. Customers may be unable to log in or access dashboard functionality at this time. Our engineering team is actively investigating and working to resolve the issue. We will continue to provide updates as soon as more information becomes available.

We are continuing to investigate this issue.

We are currently investigating this issue.

We're currently investigating the potential where allowlisted IP's may continue to experience firewall blocks.

We are currently experiencing an issue with paypal on checkout due to changes in paypal policy we are working diligently to get an update from paypal and will release more information soon. For now we request you use a valid credit card.

Our network monitoring tools have detected some intermittent network issues impacting Cluster 7 that has resulted in degraded performance. Our network engineering team are continuing to investigate the issue and we will post further updates once we have more detailed information. We hope to have the issue resolved shortly and we apologize for any trouble experienced.

We are currently investigating an issue preventing users from submitting support requests.

We are currently experiencing intermittent service issues. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible.

We're currently updating our login process and dashboards. If you're experiencing issues logging in, please visit: http://legacy.sucuri.net/ to login to the old dashboard. Once you have authenticated, please reset your password to something long (10+ character minimum) with a combination of uppercase, lowercase & numbers.