Sucuri experienced a major incident on July 27, 2025 affecting Login Dashboard and Support Dashboard and 1 more component, lasting 2d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 27, 2025, 11:14 AM UTC
We are currently experiencing an issue affecting the WAF Dashboard at waf.sucuri.net. Customers may be unable to log in or access dashboard functionality at this time. Our engineering team is actively investigating and working to resolve the issue. We will continue to provide updates as soon as more information becomes available. Please note that Firewall protection, Monitoring, and Backup services remain fully operational and are not impacted. This incident affects only the dashboard interface used to configure WAF settings.
- investigating Jul 27, 2025, 11:48 AM UTC
We are aware of an issue that is also affecting customers' ability to log in to their support dashboard. We are investigating this issue and will provide updates as more information becomes available.
- identified Jul 27, 2025, 03:36 PM UTC
The issue has been identified, we are working quickly to implement a fix, and we will provide an update as soon as the solution is in place
- monitoring Jul 28, 2025, 05:13 PM UTC
We’ve applied a fix to address the underlying issue and are currently observing system performance and stability. Our team continues to monitor all affected services closely to ensure full recovery. Further updates will be shared as needed.
- resolved Jul 29, 2025, 03:58 PM UTC
This incident has been resolved.