Subbly experienced a critical incident on January 11, 2021 affecting Legacy Website Builder & Hosting, lasting 28m. The incident has been resolved; the full update timeline is below.
Affected components
Legacy Website Builder & Hosting
Update timeline
- investigating Jan 11, 2021, 09:29 PM UTC
We are currently investigating the issue. Really sorry for any inconvenience!
- resolved Jan 11, 2021, 09:58 PM UTC
Upgrades were being made to the SSL issuing service and a configuration file was not created correctly. We identified and rectified the issue in less than 10 minutes. No permanent resolution is required as this was a one-off task and a human error. Apologies for the inconvenience peeps but we're back on track!