Subbly incident

Connection issues at Data Centre (Admin & Checkout affected)

Major Resolved View vendor source →

Subbly experienced a major incident on August 13, 2021 affecting Admin and Checkout and 1 more component, lasting 35m. The incident has been resolved; the full update timeline is below.

Started
Aug 13, 2021, 08:46 PM UTC
Resolved
Aug 13, 2021, 09:21 PM UTC
Duration
35m
Detected by Pingoru
Aug 13, 2021, 08:46 PM UTC

Affected components

AdminCheckoutBilling EngineLegacy API, Feeds, WebhooksAutomations & JobsEmails & Communication

Update timeline

  1. identified Aug 13, 2021, 08:46 PM UTC

    There's an issue with our provider and they are currently working on it. Sorry for the hiccup guys! We'll be back soon.

  2. identified Aug 13, 2021, 08:48 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Aug 13, 2021, 08:50 PM UTC

    It seems the provider in question has resolved this issue, we will continue to monitor. Sorry again for the inconvenience, we will be reviewing our infrastructure to find ways to prevent this from happening again.

  4. monitoring Aug 13, 2021, 08:55 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Aug 13, 2021, 09:21 PM UTC

    The provider is now monitoring, therefore we are marking this as resolved. Apologies again for the brief interruption and inconvenience.